Pharmacy Queues
Clarifications, fill requests and inbound messages — the human-in-the-loop work outside the fill pipeline
Ask Copilot:
Open clarifications
5
Awaiting prescriber response
Open fill requests
5
Refill & new-fill asks
Open messages
5
General inbound correspondence
Work a queue top-to-bottom, oldest first.
Switch queues with the tabs, then click any row to open the full thread. Use Reply to respond on the original channel, Resolve once the question is answered, or Reassign to hand an item to a teammate. Toggle Show resolved to audit what was closed today.
Clarification Requests
5 open
| Patient | Rx # | Prescriber | Reason | Age | Assignee | Status |
|---|---|---|---|---|---|---|
| Priya Nair | RX-700310 | Dr. A. Mensah | Confirm titration schedule eRx | 2h | RPh — S. Carrow | Open |
| James Whitfield | RX-700402 | Dr. H. Patel | Strength clarification — troche Fax | 5h | Tech — R. Okafor | Open |
| Sofia Romano | RX-700455 | Dr. L. Park | Vehicle substitution allowed? Portal | 1d | RPh — D. Iqbal | Open |
| Daniel Cho | RX-700233 | Dr. K. Lindqvist | Quantity vs. days supply mismatch eRx | 3h | Unassigned | Open |
| Aisha Bello | RX-700501 | Dr. T. Obi | Refill authorization expired Fax | 6h | Tech — L. Mendes | Open |